Refund policy
You have 14 days after receiving your item to request a return.
Return/Refund is possible if:
- Item must be in the same condition that you received
- Unworn or Unused
- You tried the items on top of your underwear / clothing
- Original packaging included
- You have the receipt or proof of purchase
Return/Refund is NOT possible for:
Shipping cost are non-refundable.
Cart Goal Gifts
Did you receive a gift with your order and plan to return your entire purchase? If so, please include the gift in your return shipment, in its original, unused condition.
If you wish to keep the gift, we will deduct its purchase price (as listed in the cart on our website) from your refund.
If your total order value remains above the cart goal threshold after a partial return, you will not be required to return the gift. In this case, we will notify you during the return process.
How to request a Return?
Please contact us here to initiate a return. Be sure to use the same email address you provided during the order process and include your order number, which can be found in your order confirmation email.
Items sent back without first requesting a return will not be accepted.
We do not charge restocking fees or payment processing fees. However, you will be responsible for the return shipping costs unless we made an error with your order (e.g., wrong size, damaged product). In that case, we will cover the return shipping costs and ensure you receive the correct product in perfect condition.
Important - For returns from outside the European Union:
Please ensure that the customs form clearly states: "RETURNED UNDER WARRANTY / DEVUELTO BAJO GARANTÍA." Also write this phrase in bold letters on the outside of the package. Failure to include this may result in additional fees, such as import taxes, which will be deducted from your refund.
You can always contact us here for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us here.