Shipping Protection

Each product is made by hand after you place your order.
Production takes around 1–5 days. Shipping times start once production is completed.

Exact shipping costs & times will be shown at checkout.
All delivery times refer to business days.

🇺🇸 USA
FedEx: 6–8 days - 31€
UPS Express: 3-5 days - 40€

🇬🇧 UK & 🇨🇭 Switzerland
Light: 6-9 days - 8€
Standard: 4-6 days - 16€

🇨🇦 Canada / 🇦🇺 Australia / 🌍 Rest of World
Standard: 8-13 days - 21–35€
Express: 3-6 days - 40-62€

🇩🇪 DE 🇫🇷 FR 🇮🇹 IT 🇸🇪 SE 🇵🇹 PT 🇦🇹 AT 🇮🇪 IE 🇱🇺 LU
Light: 6-9 days - 7€
Standard: 4-6 days - 10€
Express: 2-3 days - 20€

🇪🇸 Spain
Correos: 2–3 days - 4€
UPS Standard: 2-3 days - 6,1€
UPS Express: 1-2 days - 11€

🇪🇺 Other European Countries
Light: 6-12 days - 7-12€
Standard: 4-8 days - 10-15€
Express: 2-4 days - 20-33€

Duties and Taxes:

EU: No duties or taxes.
USA: ≈ 15% + brokerage fees (charged by the carrier).
Other countries: Please check with your local customs office.

Duties, taxes, and fees (such as brokerage fees) are paid by the customer.
We have no control over these charges. If you refuse to pay them, no refund will be issued.
By purchasing, you agree to these terms.

You can read our complete Shipping Policy here

Returns are no problem at Ludosati. We have a 14-day return policy.

The item must be in the same condition as when you received it.

Custom orders, e.g. products with personalized text, metal letters, custom engraving, custom stamping, custom color, custom size or custom locking collars cannot be returned.

Shipping costs are non-refundable.

To start a return, contact us at support@ludosati.com

You can read our complete Return Policy here